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Support Facility is awesome and thier support has been great. We will keep Support Facility for all of our support needs.
Posted By: Scott
I am the owner of hostparlor.com and I am always having troubles with my server. None of the server admins where online so I contacted support facility. They quickly fixed it. It was an http flood and they fixed it in a matter of minutes. I feel that support facility is one of the best and quickest out there. They are also really nice people. Everytime I need help support facility is there. I recommend them to anyone who owns a server. Even if it is managed. Support facility is better then your current manager.
Posted By: Eddie
The customer service you offer is just fantastic. I knew right away you were the one when I sent my first inquiry to you and got a fast, friendly and informative answer right back. My experience since then has been nothing but positive, and I am very glad to have found you.My problem of transfering a domain which could not be done by me was easily done by you in matter of minutes which really made our business back which was down for several days.I will surely call you and recommend your services to many of my friends and all my future orders will be directed to you as we will have sure peace of mind.
Posted By: Vinod
The support techs are terrific. It means so much to have their wonderful support available 24/7. Our customers appreciate their timely and accurate replies in our Help Desk and they receive many "thank yous." In addition to being great with our customers, they are always willing to help out other team members. Personally, they have been an invaluable resource for me in my new position in our Billing Department. I don't know how I'd have coped with out their patient and courteous replies to my persistent questions.
Posted By: Barbara
We have came in contact with Support Facility as part of a hosting company acqusition three years ago (2005) and have been working with them ever since. While at first reluctant, we have turned over our L1 and L2 support to them. Over three years Support Facililty have always exceeded our high expectations and delivered solutions for our web design projects as well as complicated client base integrations and system.
Posted By: Denis
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