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Help Desk Support

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24x7 hosting support for your customers is a requirement now - and we can help you with this.

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Live Chat Support

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Fast help for hosting support as well as pre-sales for your customer on a click!

 

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Email Support

Email_support

An efficient email response service is crucial to any company's brand building and growth.

 

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Hosting Support Plans

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Various plans which includes hosting tech support as well as sales support.

 

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arrow Support Facility Specials

 

 

star Support Facility - cPanel Per server special

 

Level 1, Level 2 and Level 3 support for UNLIMITED domains per server

 

Pricing :

 

Number of servers

Per month

3 to 5 servers $99 per server
1 to 2 servers $150 per server

 

Hosting support features

Help desk support

  • point Unlimited ticket support
  • point We will use your help desk for support
  • point Escalate tickets to proper departments

Remote server management

  • point Basic server administration
  • point Server tweaks

Server optimization

  • point Apache
  • point IIS
  • point Mail servers
  • point Database servers
  • point Other services

Basic security

  • point Firewall installation
  • point Configurations in firewall
  • point Block brute force attacks

Quick response

  • point Acknowledge your clients on tickets quickly.
  • point Gather information from clients to get issue resolved quickly.

24/7 server port monitoring

  • point Human server monitoring.
  • point Restart services.
  • point Fix issues related to server services

Datacentre communication

  • point Contact DC for server reboots.
  • point For hardware issues if any.

Live chat support

  • point Greet clients with your company name.
  • point Guide them on your website.
  • point Communicate with clients friendly.
  •    ( AddOn $49/server/mo )

**Note: Sales department is not available 24/7 (In case if sales representative is not available you can leave your contact details to the representative available) and we will get back to you.

 

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