Frequently Asked Questions - Hosting Support FAQ

FAQs - Hosting Support FAQ

No, we do not charge any setup fee for any of our clients!

No, we do not charge extra for plan upgrade. When ever you need to upgrade the plan just send an email to our sales department.

We accept major credit cards (Visa, MasterCard, American Express, Discover, JCB, Diners)

Yes! you can email us your requirements and we will be happy to workout on a custom plan for you!

We can work on any helpdesk and live chat system, following are some we have already working on:

Helpdesk: WHMCS, Kayako, PerlDesk, Cerberus, osTicket, lPanel, ClientExec etc...
Live Chat: LiveZilla, Livechat Inc, ClickChatSold, Liveperson etc...

Yes! All the people (Dedicated Staff) you hire are bound by contract to follow the company's policies regarding Intellectual Property, security, leave and other aspects that are related to and may affect your work.

All our employees are required to sign legal contracts to protect your interests. In addition, our networks are secured via firewalls and antivirus software. We also keep backups of all the data on our master servers to protect against hardware failure.

When you hire from Support Facility, you get highly qualified and experienced technician(s) to work for your company. As a company, we assure the quality of our employees. If you are not satisfied with the performance of the employee(s), we shall provide you with a suitable replacement.

The procedure is very simple. Once you fill up the form provided to you send it along with your basic requirement specifications, our Client Engagement Team will get back to you within 24 hours even before. Once both parties are convinced about the partnership, we can start off immediately.

Yes you can opt for a paid trial of our services. The period can be from one week to one month. Once you're satisfied, we can enter into a full fledged contract. If you need a free trial we can provide it to you for three days.

Employees are recruited into the organization through tested methods of evaluation of capability and integrity. While entering into projects, all the employees who will be involved in the projects are required to sign confidentiality agreements with our company. The access to client information is restricted to a limited number of people and we employ high level security systems at their workstations.

Yes, you can always contact the technicians on IM or can email and get updates directly from them. But this is flexible as per your requirement.

The project runs completely under your supervision and you will be managing the project. If you think it will be difficult for you to manage the project, you may also hire a project manager who will perform the managing task for you.

Our policies ensure that employees serve one month notice before they resign. This gives ample time for us to put in a competent replacement. We also ensure that a smooth transition and knowledge transfer happens during the same.

Of course. You can hire more employees at a later stage and we would love to provide you with the same.