In the age of globalization customers are all over the world. Especially in “Web Hosting Industry” the business head quarters and subsidiaries are spread over around the countries. Live chat is useful for SALES as well as SUPPORT – live chat has a great impact on this!
Live chat is loved by customers
Being in the WEB HOSTING SUPPORT business we have found most of the customers prefer live chat as their first help line towards support. There are various reasons for this, like when web designing organization have a meeting with their customers and have any technical issues – they immediately access the live chat for instant help. The WAIT TIME here is almost in seconds and they don’t need to wait for 15 to 30 minutes for the support team to answer the help desk tickets – all their issues are fixed within few minutes. They just love the live chat and give reviews and rating instantly during the closure of the chat.
Live chat is cost effective
Live chat cut down the expenses as well as the time as the chat representative can handle two to three chats at the same time. The phone expenses as you know are a lot and if you have a TOLL FREE number this is an additional expense for the company. Multitasking on chat definitely help to lower the time spent and at the same time keep the customer satisfied – if we compare to phone support if a phone representative is busy with a customer the other customer who need urgent help would be on hold till the time this phone support representative is busy with the existing customer.
Real time help from live chat agents
Consider you have a potential customer and need help with sign up process – his first resort for help is the live chat support team who are available on a click. Your customer get instant help from you and you get a new customer signup – which is increasing your client base!
Being available for chat is a trust factor for customer. Especially if you provide live chat to your customer round the clock, the customer always know that the company is always available when they need – this trust matters a lot!
Drives sales for business
There are a lot of business websites and every business need sales to happen – having live chat increases conversion in sales. Every sales representative have a sales target for which companies give them some special pricing so it could help them to capture a lead and convert a visitor to customer by offering discounts for a limited period of time or any other sales methods. Live chat helps you to achieve this and the targets for getting new customer is also fulfilled.
The company is happy that they get new signups, the back-end team is happy as most of the level 1 issues are fixed by the front live chat team!
If you’re looking to have your remote team for Live Chat Support – we can help you with it. We provide Outsourced Hosting Support , Outsourced Live Chat Support , Outsourced Server Support Services etc… try our live chat now and explore the options!