With cut throat competition ensuring 24x7 attention for your clients is mandatory and we guarnatee this for you with our Help Desk support. Client can contact the Help Desk any moment they need our attention and we would ensure that the issues are correctly logged and sloved at the earliest. Help Desk also ensures that there are no recurrent issues and has a propely documented history of issues pertaining to each client which would facilitiate in trouble shooting.
In case the issues are complicated they are sent to the appropriate levels of support internally which ensures that they are handled more efficiently and correctly resolved. We have set standards regarding the response time for each ticket as they arrive which would ensure that you don't have to wait endlessely for an update. At the end of the day we can assure you that contacting Help Desk won't be a stress for your clients and we would make them feel at home.
When a client has an issue that needs to be addressed, they have a common point-of-call that they can contact - the helpdesk. They know that their issue is being correctly logged, assigned and action is taken within a specialized computerized system, instead of being lost in paper-work, or verbally "handed" around the office. Additionally, the client gets the benefit of staying in the communication loop via the power and ease of automated email correspondence that a helpdesk system can provide.
Their personal history is recorded for future reference so that trends, and trouble areas can be quickly identified and addressed. The bottom line for the client is that they get better and timely service. Recurring issues can be prevented and they have confidence that nothing will "fall through the cracks".