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Various plans which includes hosting tech support as well as sales support.
Web hosting services
In today’s life, website is a vital part not only for businesses but also for personal websites and to keep this alive there are million web hosting providers across the globe having their own specialities and excel in their web hosting services. And, we’re happy to be a part of this web hosting industry – our role here is to help web hosting companies to handle their support requirements in various ways which is help desk tickets, live chat support and email based support.
There are various web hosting companies over the “World Wide Web”. Basically, web hosting services are categorized in Shared hosting, Reseller hosting, VPS hosting, Dedicated server and the latest trend is Cloud computing. Web hosting is provided on various operating systems, it can be Linux , Microsoft Windows etc… and there are various web based control panels the paid ones are cPanel, Plesk, DirectAdmin, DotNet Panel, Helm, and one of the popular OpenSource control panel is Webmin and many more customized ones designed by hosting companies.
Shared hosting is a space occupied on a server which is leased from a data centre or is co-located, the server disk is utilized by multiple websites. With, reseller hosting client can purchase more diskspace and resell them to other people and this gives an opportunity to earn money. VPS hosting is nothing but a virtual space allocated on a powerful hardware node which has it’s own operating system and control panel, and here clients can sell this web space to resellers and shared hosting clients. The resources like CPU, RAM etc… are shared in between other VPS hosting containers. Dedicated server hosting is ideal for whoever requires complete freedom and limitation free services. Cloud computing is a term in which a website is hosted around multiple servers, which is beneficial to maintain guaranteed uptime as advertised by most of the cloud hosting providers.
Besides this, each hosting company requires online applications to handle their billing , sales and support requirements. To name a few applications for billing there is WHMCS, Parallels Plesk Billing, WHMAutopilot etc… and for help desk there are Kayako, WHMCS, Perldesk etc… To make clients install applications like Blog, CMS, Gallery etc.. there is Fantastico, Softaculous, Installatron etc…
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