24x7 hosting support for your customers is a requirement now - and we can help you with this.
Fast help for hosting support as well as pre-sales for your customer on a click!
An efficient email response service is crucial to any company's brand building and growth.
Various plans which includes hosting tech support as well as sales support.
Technical Skills
As a technical support service provider, Support Facility knows how important is it to have top-notch system administrators at your disposal when it comes to install, configure, maintaining, and backup of a operating system. We have experienced staffs that are expertise in various operating systems: Linux, UNIX and Windows. At the same time they are also well experienced in other web based control panels.
We are well versed in the day-to-day operating system activities and the administration of common software packages, including, but not limited to, Apache web server, Mail server, Bind, Microsoft Active Directory, LDAP, sendmail/postfix etc... Our administrators have years of experience working with many of the companies as their remote in-house systems administrators and this background have enabled us to provide our administrators and customers the best level of service.
Control Panel
Web based control panel is essential for a web hosting company as this makes their task more easy. We have been working on various web based control panel used by web hosting companies. The control panels which we support are :
cPanel / Web Host Manager Plesk hSphere Ensim DirectAdmin Helm Webmin Any customized control panel.
Web Hosting Common Issues
Underneath are the issues that we face on a daily basis, and the technician works on it and provides proper solution to the customer by fixing the issues.
Microsoft Windows, Linux, Unix.
Apache fails – check reason and restart it
Apache modules to be added like GD, zend optimizer , ioncube
Configure new domain or domain alias.
Logins not working – password reset
Files uploaded do not work – ftp modes
Files are 0 kb when uploaded – quota exceeded
Ftp not working – port 21 blocked.
Apf firewall configuration
Detecting vulnerable script and disabling it
Regular server log check for vulnerabilities, attacks.
Cgi scripts not working – perl path incorrect
Internal server error – executable permissions.
cPanel, WebHost Manager, Plesk, Ensim, Hsphere, DirectAdmin,
Custom control panel etc…
Mailbox full – clear spams or increase quota
Spamassasin – configuration
Outlook configuration
Mail troubleshooting – smtp port blocked by ISP (provide alternate port)
Mail service monitoring – SMTP, POP3, IMAP
.
Database restore
Database connection error – user privileges not added
Table corrupt – repair database
How to create database and user.. assigning user rights
Enable database remote connections from an IP.
Extensions not working – reinstalling FP
Logins not working
.
Reseller privileges not working
Enable / disable privileges
Reseller Nameservers configuration
.
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